Entrepreneur -- How much easier would it be to scale your business if your
I recently sat down with Steve DiFillippo,
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He's a culinary artist, celebrity business tycoon, author and a fanatical purveyor of unforgettable dining experiences. How can one man do it all? Easy. He's built an army of employees who are passionate about the brand and who are devoted to exceeding the expectations of their guests.
Here are DiFillippo's four savory strategies to building an army of loyal employees:
1. Know your guests.
DiFillippo recently authored a book, It's All About the Guest. In it, he shares an important
DiFillippo's mission is to go above and beyond to take care of all guests, including the ones who work for him, because they are the front-line army taking care of the guests who come to eat. When your employees feel valued, appreciated and loved, they will create an environment where the dining guests feel that way too.
2. Celebrate birthdays.
DiFillippo never misses an employee's birthday. He always reaches out to each person on his or her special day with a call or text message, which is remarkable considering he has more than 850 people working for his organization. Each employee also receives a card and cash gift on their birthday. It's DiFillippo's way of making sure his people know that their
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