Entrepreneur -- How much easier would it be to scale your business if your
I recently sat down with Steve DiFillippo,
Related: How a No-Tipping Policy Helped This Restaurant Triple Profits in 2 Months
He's a culinary artist, celebrity business tycoon, author and a fanatical purveyor of unforgettable dining experiences. How can one man do it all? Easy. He's built an army of employees who are passionate about the brand and who are devoted to exceeding the expectations of their guests.
Here are DiFillippo's four savory strategies to building an army of loyal employees:
1. Know your guests.
DiFillippo recently authored a book, It's All About the Guest. In it, he shares an important
DiFillippo's mission is to go above and beyond to take care of all guests, including the ones who work for him, because they are the front-line army taking care of the guests who come to eat. When your employees feel valued, appreciated and loved, they will create an environment where the dining guests feel that way too.
2. Celebrate birthdays.
DiFillippo never misses an employee's birthday. He always reaches out to each person on his or her special day with a call or text message, which is remarkable considering he has more than 850 people working for his organization. Each employee also receives a card and cash gift on their birthday. It's DiFillippo's way of making sure his people know that their
Read the rest here: http://www.entrepreneur.com/article/247544
Other News
- SounDigital USA is excited to unveil an amazing new line in Product News
- Major League Fab™ Announces Exclusive Master Laser Class – Live Online Training Starts March 4, 2025 in Product News
- MB QUART LAUNCHES ALL-NEW Polaris RZR PRO XP / PRO R / TURBO R TUNED AUDIO SYSTEMS in Product News
- HIFONICS DELIVERS SHALLOW SUBWOOFER PERFORMANCE WITH ALL-NEW HEW SHALLOW SUBWOOFERS in Product News
- MB QUART ELEVATES SUBWOOFER PERFORMANCE WITH ALL-NEW DISCUS SHALLOW SUBWOOFERS in Product News