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12-20-2017, Entrepreneur -- As part of my job, I regularly work with people who own and run their own businesses. Many of these people are what you might call "thought leaders," highly respected in their fields. They're movers and shakers. And starting a few years ago, they all started saying the same thing:

We're firing our millennial employees.

This troubled me. Why were they firing them? And why did they feel so strongly about the firings that they felt the need to tell me about them? I asked nearly a dozen experts, influencers and business owners why they thought millennials sometimes struggled in the workplace, and why they were getting fired.

As I investigated, trends began to emerge.


What I learned didn't change my positive opinions about my generation -- but it did give me insight into why business leaders sometimes complain. Here's what my contacts said about millennials, and why they get fired.

1. Lack of vision

Josh Steimle, CEO of MWI, told me that in his opinion, lack of vision was the biggest reason why millennial employees sometimes flare out. "A lack of empathy is hurting many millennials in the workplace, because they're not understanding the circumstances of their employment from the employer's point of view," he says.

Millennials sometimes struggle to appreciate the bigger picture and their role in it. This can hurt their workplace performance.

Being able to think like your boss -- to see the big picture -- is vital in the workplace. If you think of yourself as nothing more than a cog in a machine, you won't exactly be irreplaceable when it comes time for layoffs.

2. Miscommunication

One common complaint about millennials is that phones and computers preempted their need to learn face-to-face communication skills. They're great at Snapchat, the story goes, but they struggle to get their point across any other way. While I don't necessarily buy into this theory, it did come up a lot in my conversations with experts.

"Communication is vital in any relationship," Tayeb Malik, the founder and CEO of Glydr told me, "not least that between an employee and boss. Even in today's tech-heavy workplace, the most important communication is still done face-to-face."

Meetings, calls, interviews and sales pitches all require sharp communication and interpersonal skills. Consistently look helpless in these settings, and your boss might wonder how much value you bring to the company.

Read the rest of the story HERE.

Entrepreneur, 9/26/2016 -- Millennials tend to get a bad rap. You hear a lot of things about them. They’re entitled. They’re not loyal to their employers. They spend too much time on social media, and they don’t know how to build in-person relationships.

We’ve been led to believe that this generation, which now makes up the largest percentage of the workforce, is completely different from any other before it. As a result, employers are scratching their heads, asking questions like, “How do we hire millennials? How do we keep them engaged? An how do we keep them from leaving?”

Last year, there were 53.5 million millennial workers in the United States. Nearly 1,300 of them work here at CHG; they make up 55 percent of our team. And, frankly, we’ve found the "talk" about millennials to be more fiction than fact. Here are the realities we’ve experienced.

1. Millennials are just like everyone else. No, really.

The studies that have highlighted the contrasts between millennials and other generations have been far overshadowed by studies that discredit the disparities.

According to the Harvard Business Review, to the extent that any gaps do exist, they amount to small differences that have always existed between younger and older workers throughout history and have little to do with the millennial generation per se.

We’ve found this to be true at our company. We regularly survey our people about what they like and dislike about the organization. For the most part, the same themes appear -- regardless of age.

Related: How to Motivate Millennials, By Millennials

Everyone wants his or her work to have meaning.

study by Deloitte found that 90 percent of millennials surveyed wanted to use their skills for good. Our own surveys show that millennials want to work for a company that cares about them, and they want to feel that their work matters.

We hear that same message from all of our employees -- so frequently, in fact, that we decided to change some of our internal programs. Throughout the company, we now hold regular standup meetings, where employees can share how their work has had a positive impact on our clients or how our people have made a difference to each other.

We also offer company-paid, volunteer time off so our people can do the things that are meaningful to them outside of work. Each employee receives eight hours a year to give back to the community in whichever way he or she chooses.

Everyone wants to grow.

One of the things I love about our people is their desire to learn, and our millennials are no exception. A study from the Intelligence Groupfound that 79 percent of millennials surveyed wanted their boss to serve as a coach or mentor. To meet this need, we’ve put together formal and informal mentorship programs and upped our emphasis on training and development.

We now offer onsite classes, ranging from emotional intelligence (EI) to servant leadership, plus a dozen or so more. We believe that career development should be driven by employees and guided by leaders. Our people determine their own development path, and their leaders work to support them in achieving their career goals.

Read the rest of the story HERE.

When it comes to car shopping, it’s not uncommon for young adults to turn to their parents for experienced tips and advice. But a new study from car buying platform suggests that the younger, tech-savvy generation is quickly becoming a more educated and self-sufficient group of buyers due to their prolific use of mobile devices during the car shopping process. 

According to the study commissioned by Edmunds in early 2015, 73 percent of Millennials (age 18-34) said that they believe they are savvier car buyers than their parents. More than half of Millennial respondents also said they actively advise friends and family on the car buying process, compared to 37 percent of older Americans.  

One major reason for this is Millennials’ proficiency in using mobile devices to research before buying. The study found that Millennials especially turn to mobile for critical car shopping activities such as reading vehicle reviews (41 percent of Millennials vs. 20 percent of all other adults), locating vehicles for sale (34 percent vs 20 percent) and researching vehicle pricing (33 percent vs. 21 percent). Edmunds’ research concluded that 80 percent of Millennials 

used their mobile devices to help them with at least one car shopping task, compared to just 46 percent of people age 35 and over.

“Millennials today are informed car buyers,” said Avi Steinlauf, CEO.  “They’re making the most out of the volume of information available at their fingertips, and it’s helping them to make a smarter car purchase. And since a smart car buyer is a quality car buyer, it all points to an optimistic and healthy future for the auto industry.” 

But while Millennials have a propensity toward using mobile devices during the car shopping experience, the study also pointed out that this group still heavily values the in-dealership experience. The study found that 64 percent of Millennials said that they prefer face-to-face interaction with dealers as opposed to remote communications, and an overwhelming 96 percent said that it is important to test drive the car before they buy it, debunking the myth that Millennials are making all of their car buying decisions on their phones.

Other noteworthy findings from the study include:

·         Millennials decidedly skew toward used cars when they buy. Used car purchases made up 78 percent of all Millennial car purchases last year, compared to 68 percent of all car purchases by adults 35 and over. And while Millennials accounted for 39 percent of all traffic to used car pages on last year, they made up 58 percent of mobile traffic to those same pages.

·         About 72 percent of Millennials also said that they have considered buying a hybrid or electric vehicle, and a forward-thinking 66 percent said that they would consider buying a self-driving vehicle if it hits the market.

·         Four out of every five Millennials believe it’s important to integrate their smartphone features into their car, and 62 percent said that they would pay more money for a WiFi-connected vehicle.

·         But in-car technology is not Millennials’ biggest priority. When asked what car features matter most to them, Millennials ranked technology features such as infotainment and Bluetooth well behind price, fuel economy and performance.

·         About 70 percent of recent Millennial car buyers said that they contacted a dealer via text message during the shopping process, compared to just 43 percent of all other adults.

·         About one out of every three Millennials said they used their phones to find contact info for a local dealership, compared to one out of four adults age 35 and over.

·         Mobile capabilities are especially useful to Millennials for in-dealership activities, such as using calculators to determine monthly payments and evaluating vehicle options and warranties.

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