Automotive News -- Automakers are so obsessed with imitating smartphones and other gadgets that they have loaded vehicles with a bewildering array of infotainment features and apps that many customers never use.
That was the conclusion of panelists discussing the "In-Car Experience -- What Does the Consumer Really Want?" last week here at the SAE World Congress.
The industry must do better with its infotainment and communications controls and displays, they said.
"Vehicles on the road today are overladen with tools," said David Lyon, a former General Motors designer who left the company in 2012 to form his own consultancy, Pocketsquare. "Most systems today are trying to look like the Apple iPhone. It doesn't work."
The panelists agreed that most motorists don't need the myriad choices that carmakers offer, and that those choices are not only confusing, they can be dangerously distracting.
Customers typically listen to a few radio stations and call just a few people. Carmakers need "features intervention," Lyon said.
Rather than imitate smartphones, carmakers could look to their history for examples of how to get it right. He showed a picture of a 1964 Ford Mustang radio. The knob on the right is for volume, the one on the left for tuning, with the buttons across the center for radio presets.
"Volume requires a knob," he said.
Lyon suggested a simple central touch screen with just a few options customized to the motorist.
Too often, complexity creeps into systems. He showed a slide of the first generation of BMW's oft-criticized iDrive system. In 2002, when the system was launched, there was a single controller knob on the console with no surrounding buttons. Over the years, BMW kept adding buttons until the current version, which he described as a "button farm."
David Taylor, director of connected services at Panasonic Automotive Systems Co. of America, said there is "an explosion" in consumer services and expectations. Automakers' challenge is to meet those expectations consistently around the globe without spending a fortune. That requires being prudent and building a budget to design what is needed and leave out what is not, he said.
"We need to get away from worthless features in a car," he said.
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