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InstallerNet Seeking to Hire Tech Support & Training Manager

Are you ready to take your knowledge and experience in vehicle technology and  mobile electronics installation to the next level?  InstallerNet has an immediate need for an in-house Tech Support & Training Manager which could be your next career move.  This full time position in North Andover, MA (Relocation assistance for the right cadidate) and is a Key Staff position within InstallerNet where you will manage the technical side of all Client Programs for the Company.   This includes managing Tech Support along with supporting Customer Service as well as our National Network of installers.  You will be the key interface within the Company for our Client’s technology contacts with direct support and documentation on installing their technology products.  We’re looking for at least 7 years of experience in the industry, installing and/or selling mobile electronics with an active installation retailer.

InstallerNet creates National Programs for electronics installations for its clients and partners. Our nationwide network of InstallerNet Member installers (over 2,000 locations) perform installations for all types of mobile electronics products, sold through retail and e-tail to consumers, as well as commercial fleet programs for installing in large quantities.

You must have at least 7 years of hands-on electronics installation in vehicles, while also being an above average communicator with your peers. You must be confident and capable in talking with mobile electronics installers to support them and answer their technical questions. You must have above average written skills to create and maintain online and published manuals, support documentation and training. You will, as needed, run small online webinars to train and educate groups of installers. You will also attend industry trade shows both to help deliver our technical content as well as stay up on the industry trends and products.

Day to Day work includes:

Developing installation techniques. Creating, Updating/Maintaining MS Word documents on product installations in vehicles - and/or using Web Tools.

Answering calls from Installers requiring technical support.

Answering internal call center employee questions as their go-to technical leader.

Creating and updating, sorting MS Excel spreadsheets.

Handling problem escalations involving issues with installations or vehicle issues resulting from such installs.

Occasional VIP installs - may include travel - and support installs at or near trade shows. But this position is more of an office/desk/phone position that an under-the-dash position.

 

This position offers salary matched to experience along with Full Time Health, Dental, Disability, Life and 401K benefits. 

 

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your interest and CV/resume.

Last modified on Tuesday, 08 March 2022 08:04
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